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Ultimate ITIL® 4 for Intelligent and Sustainable Service Management

Ultimate ITIL® 4 for Intelligent and Sustainable Service Management

Sankarsan Biswas

57,23 €
IVA incluido
Disponible
Editorial:
Orange Education Pvt Ltd
Año de edición:
2026
Materia
Informática: cuestiones generales
ISBN:
9789349887572
57,23 €
IVA incluido
Disponible
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Sobre IBD

Reimagining ITIL4 with AI, DevOps, and Green Thinking.Key Features● End-to-end ITIL4 evolution from foundations to autonomous ITSM.● Practical integration of AI, Agile, DevOps, and ESG principles.● Execution-focused playbooks, maturity models, and real-world case studies.Book DescriptionITIL® is the globally adopted framework for designing, delivering, and improving value-driven IT services. Ultimate ITIL® 4 for Intelligent and Sustainable Service Management builds on that foundation to demystify the rapidly evolving world of AI-powered IT Service Management, connecting ITIL® 4 principles with machine learning, NLP, automation, AIOps, Agile, DevOps, and sustainability.Progressing from ITIL® 4 fundamentals to advanced AI-enabled practices, the book explores how incident management, change enablement, problem management, service requests, knowledge management, and governance evolve in an intelligent, data-driven operating model.What you will learn● Evolve ITIL4 from process compliance to intelligent service ecosystems with AI.● Architect scalable, governed, ethical, and sustainable ITSM operating models.Table of Contents1. Introduction to The New ITSM Landscape2. ITIL4 Revisited3. Rethinking Value from Processes to Purpose4. Foundations of AI in ITSM5. Use Cases of Artificial Intelligence across ITIL Practices6. AI Governance and Risks in ITSM7. Agile and DevOps Integration Models8. Removing Silos and Enabling Flow9. Metrics That Matter in Agile ITSM10. Green IT and Sustainable Service Management11. Ethical Service Design and Social Impact12. ITIL4 as a Framework for ESG Alignment13. Transformation Playbooks and Implementation Strategies14. Maturity Models and Scaling Success15. Case Studies and Lessons from the Field16. Generative AI in ITSM17. The Rise of Autonomous ITSM18. The Future of Service Management       Index

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