Inicio > Economía, finanzas, empresa y gestión > Empresa y gestión > Ventas y marketing > Atención al cliente > The Mad Clientist’s ABCs of Client Service
The Mad Clientist’s ABCs of Client Service

The Mad Clientist’s ABCs of Client Service

The Mad Clientist's ABCs of Client Service

Michael B. Rynowecer / Michael BRynowecer

25,31 €
IVA incluido
Disponible
Editorial:
The BTI Press
Año de edición:
2015
Materia
Atención al cliente
ISBN:
9780996413404
Páginas:
240
Encuadernación:
Otros
25,31 €
IVA incluido
Disponible
Añadir a favoritos
Sobre IBD

The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic, The Mad Clientist, a.k.a. Michael B. Rynowecer, shows you how to deliver superior client service-from the client perspective. Based on more than 25 years of experience analyzing client relationships with the best-run professional services firms in the world, The Mad Clientist's ABCs of Client Service opens your eyes to a whole new way of providing superior client service to each and every one of your clients.

Artículos relacionados

  • Innovations in Services Marketing and Management
    Goyal
    Modern corporations face a variety of challenges and opportunities in the field of sustainable development. Properly managing assets and maintaining effective relationships with customers are crucial considerations in successful businesses. Innovations in Services Marketing and Management: Strategies for Emerging Economies presents insights into marketing strategies and tactica...
    Disponible

    243,06 €

  • Analyzing the Cultural Diversity of Consumers in the Global Marketplace
    Esmeralda Crespo-Almendros / Juan Miguel Alcántara-Pilar / Salvador del Salvador del Barrio-Garcia
    The key to any marketing strategy is finding a way to reach and appeal to the consumer. In the case of a diverse consumer pool, marketers must strive to direct their promotional efforts to appeal to a global customer base. Analyzing the Cultural Diversity of Consumers in the Global Marketplace explores the strategies associated with promoting products and services to a cultural...
    Disponible

    262,72 €

  • Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies
    Riyad Eid
    Due to the growth of internet and mobile applications, relationship marketing continues to evolve as technology offers more collaborative and social communication opportunities. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication highlights technology’s involvement with business processes in different sectors and industries while identifying mar...
    Disponible

    243,12 €

  • Legendary Business Workbook
    Sharon Galluzzo
    This is a workbook to go with the book Legendary Business: From Rats to Riche$. You want action and you want it now!  Legendary Business: From Rats to Riche$ Workbook is just the tool you need to accelerate the business transformation you desire. Designed as a companion piece to Legendary Business: From Rats to Riche$, this workbook takes your progress to the next level.  Why ...
  • Como Gerar Negócios
    Flavio Nusbaum
    Se você enfrenta no seu dia a dia o desafio de gerar negócios neste mundo que passa por transformações cada vez mais rápidas, este livro poderá ajudar com ideias de como encontrar formas para adaptar o seu negócio e a sua forma de atuar.Não pretendemos apresentar uma fórmula mágica, mas sim um passo a passo, prático e já implantado em dezenas de clientes de forma efetiva e efic...
    Disponible

    15,55 €

  • Vendas Não É Sorte
    Joaquim B. De Souza
    O livro aborda a relevância do vendedor no sucesso de um negócio. O vendedor precisa ter um bom conhecimento dos produtos, suas características e benefícios, além de conhecer o mercado. É essencial ser atencioso e entender as necessidades dos clientes, demonstrando como os produtos podem facilitar suas vidas. A obra fornece mais detalhes sobre essas práticas, convidando à leitu...
    Disponible

    11,96 €

Otros libros del autor

  • Clientelligence
    Michael B. Rynowecer / Michael BRynowecer
    Behind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships are the power source, if not the very soul, of doing good business-the kind of business where clients smile and believe your value simply dwarfs your fee. People who sell don'...
    Disponible

    18,35 €